I am currently being forced to read shedloads of papers about “Total Quality Management” – both in engineering and in education. Much of it is soporific management speak. But every now and then something catches my eye.
Having charts showing defect rates posted on the shop significantly predicted company improvement
Among a bunch of ideas about collaboration, and decision-making, and organizational value, it seems that something as simple as highlighting the current defect rate on an assembly line was significantly associated with an improvement in company effectiveness, income and customer satisfaction.
This caught my eye because my blog earlier this week on marking student work described how I stick students’ marks on the front of their folders. I also kept a “class average” score on the wall (well, it was on the front of the folder crate for each class) and that it was updated as we…
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